Shipping Policy
Policy Overview
This Shipping Policy applies to all order transactions on the pelicanhub.it.com platform, standardizing the shipping rules, delivery cycle, shipping fees and relevant service specifications for all products of our Pelican authorized reseller store. All logistics services of the platform are formulated based on global customer shopping scenarios, aiming to provide stable, efficient and transparent distribution services for every customer purchasing Pelican protective cases, flashlights, coolers and travel gear.
Order Processing & Shipping Time
After customers successfully place and pay for orders on pelicanhub.it.com, our professional warehouse team will complete order sorting, inspection and packaging within 1 to 3 working days. We strictly check the product quality, packaging integrity and accessory completeness before shipment to ensure that every delivered Pelican product is intact and meets official quality standards. The platform uniformly implements a global delivery cycle, and all orders will be delivered to the customer’s designated address within 6 to 12 working days after shipment. There is no regional difference in the delivery cycle, and all international and regional orders follow the unified time standard.
Shipping Fee Standard
pelicanhub.it.com provides full-site free shipping service for all customer orders without any hidden shipping fees, handling fees or regional surcharges. No matter the product category, order quantity or delivery region, all eligible orders on the platform can enjoy free shipping benefits, helping customers save additional shopping costs.
Logistics Service Instructions
We cooperate with formal global logistics providers to ensure the stability and traceability of order logistics. After the order is shipped, customers can obtain logistics tracking information through the platform order center to check the real-time transportation status of the goods. The platform does not provide additional expedited distribution services, and all orders are distributed in accordance with the unified 6-12 working days delivery cycle. Customers can arrange their purchase plans in advance according to the standard delivery time to ensure the normal use of Pelican equipment.
Shipping Exception Handling
In case of logistics delays caused by objective factors such as customs inspection, extreme weather and regional traffic control, our customer service team will actively follow up the order status and timely feedback the latest logistics progress to customers. For any shipping-related problems, customers can contact our official customer service channel to obtain professional solutions.
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